Terms of Service

These terms govern your use of PlayableGO. By creating an account or using the service you agree to them.

This text describes how the product actually works — credits, template licensing, bespoke orders. It is written plainly so a legal review is cheap. It has not been reviewed by a lawyer and is not legal advice.

1. Accounts and organizations

You need an account to use PlayableGO. You are responsible for what happens under it, including keeping your password and any two-factor recovery codes safe.

Work belongs to an organization, not to a person. Games, templates, assets and credits are the organization's. An organization owner controls who has access and at what level, and can transfer ownership or delete the organization.

2. Credits

Everything chargeable is priced in credits, at 1 USD = 1 credit. Credits belong to the organization, not to the person who bought them, and do not expire.

Credits are a prepaid balance for use inside PlayableGO, and nothing else. They are not money, not a deposit, and not a stored-value or electronic-money account. They cannot be withdrawn, cashed out, transferred to another organization or person, or sold. Topping up buys service usage; it is not a payment into an account you can draw funds back out of.

Unspent credits may be refundable in the limited circumstances set out in the top-up policy. Spent credits are not. Credits granted as a bonus, a promotion or compensation are never exchangeable for cash.

See the top-up policy for how credits are bought, spent and refunded, and the pricing page for what they currently buy.

3. Templates

Unlocking a template licenses your organization to build and export playable ads from it for your own products. It does not transfer ownership and does not permit resale or redistribution of the template itself. See the template policy.

4. Bespoke orders

Orders are quoted in credits and paid in two parts. What we deliver, what revisions are included, and what happens on cancellation are set out in the order policy.

5. Your content

You keep ownership of everything you upload — artwork, copy, audio, models — and of the playables you build. You grant us only the licence needed to host, process and deliver that content in order to run the service for you.

You are responsible for having the rights to what you upload, and for the playables you publish complying with the rules of the ad networks you run them on.

6. Acceptable use

Do not use PlayableGO to build or distribute anything unlawful, deceptive, or infringing; do not attempt to break, overload or gain unauthorized access to the service; and do not resell access to it.

7. Availability

We work to keep the service available but do not guarantee uninterrupted operation. We may change or discontinue features. Where a change removes something you have paid for, we will say so before it takes effect.

8. Termination

You may stop using the service at any time. We may suspend or close an account that breaches these terms. On closure your content is deleted after a retention period; unspent credits are handled under the top-up policy.

9. Liability

The service is provided as-is. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability is limited to what you paid us in the twelve months before the claim.

10. Changes

We may update these terms. Material changes will be announced in the product before they take effect, and the date below always shows when this text last changed.